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- Experience : India is the leader in outsourcing
- English proficiency : English is widely used throughout India
- Government support : Entrepreneurial efforts are strongly supported to promote the BPO industry
- Highly skilled workforce : More than 2.1 million university graduates every year; 99% of BPO employees have a bachelor's degree and 81% have a master's degree or higher
- Quality : Myriad BPO firms adhere to International Standards Organization 900X certification, CMM level 5 certification, and are trained in Six Sigma practices
- Time zone : India ensures 24/7 delivery capability and production support
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